Nonprofit · Pickup · Drop-off · Free
Electrão: electrical waste take-back and home collection
The national take-back system for electrical equipment and batteries: over 13,000 drop-off points, plus a free home collection for large appliances across Lisbon.
Right for you if
- It has a plug or a battery, from a kettle to a fridge.
- It has to cost nothing.
- You cannot move it yourself. They come and collect.
- You can get it there under your own steam.
- You want to turn up without booking.
Look elsewhere if
- It is business waste.
Contact and booking
- Phone
- 800 262 333
- Not published
- Book online
- Booking page
- Address
- Not published
- Opening hours
- Not published
- Website
- Official website
Verification
Verified against an official source
Last checked 18 August 2026
That means we read a published source and it said this. It does not mean we watched them do it, or followed the material afterwards, that is a separate, deeper check this has not been through. How we check →
Sources
Part of How to get rid of stuff in Lisbon.
Why use it
Electrical waste is the category people most often get wrong, and this is the route built for it. A washing machine or fridge does not have to go anywhere near the street. Book the free collection on 800 262 333 and a team moves it from the flat, storeroom or garage to the van. For anything smaller, ondereciclar.pt maps the nearest drop-off point.
Good for
- electronics
- appliances
- batteries
How it works
| How you use it | They collect, or you can take it there yourself. |
|---|---|
| Cost | Free. Both the drop-off network and the home collection cost nothing. Electrical take-back is paid for at the point the product was sold. |
| Booking | Drop-off needs no appointment; collection is booked. |
| Service area | Lisboa, Área Metropolitana de Lisboa, Portugal |
| Run by | Associação Electrão, a nonprofit |
Where your things go
A named destination is worth more than a stated intention, and both are worth more than silence. This is the row to read before you book: if your item's row is empty, ask them on the phone and tell us what they say.
- ✓ Named destination
- ~ Stated, not named
- ? Nothing published
- Tell us what you were told →
Does it actually work
The part no company website tells you. Some of this comes from our checks, some from readers who used the service, and where nobody has told us yet, it says so.
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Booking
Their pages
Book a home pickup through the form on the door-to-door page or the free line 800 262 333. Collection is scheduled for a weekday between 09:30 and 17:00.
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Typical wait
Needs reports
Not established
The page promises only "Fique atento ao telefone, entraremos em contacto o mais breve possível." No page states how many days pass between a request and a collection. A stated lead time in working days would settle it.
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Do they answer
Their pages
Yes. Phone service 09:00 to 18:00 on weekdays, (+351) 214 169 020, plus a free pickup line 800 262 333 and [email protected].
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Restrictions
Their pages
Home pickup needs at least one large appliance. Small items, lamps and batteries can ride along but do not qualify on their own. Equipment must be unplugged, empty and ready to move.
Households only
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Who it's for
Their pages
Free, for residents of 14 municipalities including Lisboa. Outside those, the page tells you to ask your own council.
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Last checked
Pipeline
18 August 2026
Checked against the sources listed on this page.
The Responsible Index, in full
Not a review score. 14 observable signals, each met only where the operator's own pages state it, and each linking to the page it was read from. Blanks are gaps in what they publish, not accusations. How the Index works →
States a few things about its process, and names nowhere.
4 of 14 signals met
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Transparency
1 of 3
- Explains the sorting process
- Publishes disposal partners
- Provides documentation or receipts
-
Reuse
0 of 3
- Reuse-first policy stated
- Donation partnerships
- Resale channel
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Recycling
1 of 3
- Specialist handling (e-waste, mattresses)
- Material separation on site
- Named recyclers
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Operations
2 of 3
- Service scope is clear
- Licence number published
- Insurance stated
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Local
0 of 2
- Named community partners
- Local reuse contribution
The evidence behind it
- Explains the sorting process
Os sistemas são concebidos de modo a assegurar a componente operacional, que envolve desde a recolha dos resíduos, incluindo em algumas situações as infraestuturas de recolha, o transporte, a triagem, o tratamento e o correcto encaminhamento para reciclagem.
https://electrao.pt/pt/o-electrao/o-que-fazemos/sistemas-de-gestao-de-residuos · 20 August 2026
- Specialist handling (e-waste, mattresses)
Os resíduos são tratados para remover componentes perigosos e gerar matérias-primas.
https://electrao.pt/ · 20 August 2026
- Service scope is clear
A recolha Porta-a-Porta consiste num serviço gratuito de recolha de equipamentos eléctricos volumosos, directamente em casa dos cidadãos. Este projecto, pioneiro em Portugal, está disponível em Almada, Amadora, Cascais, Lisboa, Loures, Mafra, Moita, Palmela, Odivelas, Oeiras, Seixal, Sobral de Monte Agraço, Torres Vedras e Sintra.
https://electrao.pt/pt/recursos/campanhas/recolha-porta-a-porta · 20 August 2026
- Licence number published
a licença para a gestão do SIGREEE, válida até 31 de dezembro de 2034
https://www.electrao.pt/wp-content/uploads/2024/06/licenca_electrao_SIGREEE.pdf · 20 August 2026
14 signals checked against 4 pages on 18 August 2026. The Index measures what an operator publishes about itself. It cannot be bought, verification does not raise it, and it never touches the order Spots are listed in.
Where donated things land
The organisations this operator names. The linked ones have profiles here; the rest are named on their pages and not yet checked by us.
- ENTRAJUDA Named on their pages, not yet checked
- Ondedoar.pt Named on their pages, not yet checked
What happens to it
- Recycled
- Broken down for materials
This describes the route the item takes, as the operator states it. We do not claim a recovery rate we have not seen evidence for.
What readers told us
Used them recently?
How long you waited, what they refused, whether anyone picked up the phone. Those are the three facts no website publishes and the ones the next reader needs.
Alternatives in Lisbon
Other places that will take things off your hands.
-
Donation
Banco de Bens Doados: Entrajuda
Entrajuda
- Takes
- furniture, appliances, electronics, other items
- Where
- Bairro da Quinta do Cabrinha
- Booking
- By phone
-
Reuse
Loja Social Dona Ajuda
A Boa Vizinhança · Rua Alexandre Herculano 64
- Takes
- clothes, textiles, books, toys, and 1 more